Privacy Policy

Last Updated: October 13, 2026

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1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Name

• Phone number

• Email address

• Mailing address

• Property address

• Information regarding home warranty plans or services

• Customer service inquiries

• Service request information

• Claims-related information

• Communications you send to us

• Any other information you choose to provide

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2. Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Date and time of visits

• Pages visited

• Referring website addresses

• Website interaction and usage information

We use this information to improve website functionality, enhance security, perform analytics, and improve the user experience.

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3. Cookies and Similar Technologies

We may use cookies, pixels, web beacons, and similar technologies to:

• Operate and maintain our website

• Analyze website performance and usage

• Improve user experience

• Measure marketing effectiveness

• Support advertising and remarketing efforts

You may disable cookies through your browser settings; however, portions of the website may not function properly if cookies are disabled.

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4. How We Use Information

We may use personal information to:

• Respond to inquiries and requests

• Provide products and services

• Process home warranty applications

• Manage customer accounts

• Process claims and service requests

• Communicate with you regarding your account or services

• Schedule appointments and service interactions

• Improve our website and customer experience

• Maintain security and prevent fraud

• Comply with legal obligations

• Enforce agreements and company policies

• Conduct business analytics and internal operations

We may also use information for marketing purposes where permitted by law and consistent with your communication preferences and consent.

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5. SMS, Telephone, and Email Communications

If you voluntarily provide your contact information and provide consent where required by law, you may receive communications from Home Warranty of The Midwest Inc. through:

• Email

• Telephone calls

• SMS or MMS text messages

• Automated communications where permitted by law

These communications may include:

• Customer service responses

• Appointment confirmations and reminders

• Service-related updates

• Account notifications

• Follow-up communications

• Marketing and promotional communications, where consent has been provided

Consent to receive marketing communications is not a condition of purchasing any product or service.

Text Messaging Disclosures

• Message frequency may vary.

• Message and data rates may apply.

• You may opt out at any time by replying STOP.

• You may reply HELP for assistance.

• After opting out, you may receive a final confirmation message.

• Mobile carriers are not responsible for delayed or undelivered messages.

We maintain records of consent where required by applicable law. Common SMS compliance expectations include clear consent, opt-out mechanisms, and disclosure of message frequency and carrier charges. [tcpaguide.org], [tcpaguide.org], [stateregstoday.com]

6. How We Share Information

We do not sell your personal information.

We may share personal information with:

 

Service Providers

Third-party service providers that assist us with:

• Website hosting

• Customer support

• Claims administration

• Data processing

• Text messaging services

• Email delivery services

• Analytics and reporting

• Marketing support

• Technology and security services

 

Business Partners

Organizations that assist in providing products or services requested by you.

 

Legal Requirements

Government agencies, regulators, courts, or law enforcement when required by law or to protect our legal rights.

 

Business Transactions

In connection with a merger, acquisition, asset sale, financing, restructuring, or similar transaction.

7. Mobile Information and SMS Consent

Mobile phone numbers and SMS consent information are treated with special care.

Mobile phone numbers, SMS consent records, and related mobile messaging information will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

This restriction does not apply to service providers who assist us in operating our business or delivering communications on our behalf.

8. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide products and services

• Maintain customer relationships

• Satisfy legal and regulatory obligations

• Resolve disputes

• Enforce agreements

• Protect legitimate business interests

Retention periods vary depending on the type of information and applicable requirements.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we learn that such information has been collected, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the content, security practices, or privacy practices of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of personal information

• Withdraw consent where processing is based upon consent

• Opt out of marketing communications

• Request information regarding our privacy practices

We will respond to requests as required by applicable law.

13. State-Specific Privacy Rights

Residents of certain states may have additional privacy rights under applicable law.

Where required, we will honor and respond to privacy requests consistent with applicable consumer privacy and data protection laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When updates are made, we will revise the "Last Updated" date at the top of this page.

If we make material changes to how personal information is used or disclosed, we may provide additional notice through our website or other appropriate means where required by law.

We encourage you to periodically review this Privacy Policy.

15. Related Terms and Conditions

Your use of this website is also governed by our Website Terms and Conditions.

If there is a conflict between this Privacy Policy and an applicable home warranty agreement or service contract, the applicable agreement or contract will govern with respect to the products and services provided under that agreement.

16. Contact Us

Home Warranty of The Midwest Inc.
303 S. 2nd Ave.
Rock Rapids, IA 51246

Phone: (877) 977-4949
Email: info@homewarrantyinc.com
Website: Home Warranty of The Midwest

If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.